returns

What’s your returns policy?

If you need to return the item for any reason, you can do so for a refund or a replacement.

Faulty items: You can return a faulty item at any time within the warranty period. Once you’ve returned it, we’ll check it to determine whether it’s faulty. If so, we’ll either offer a free replacement or a refund.

Incompatible / Unwanted items: For items which are not faulty, but are unwanted, you may return within 14 working days for a refund. Please note that we cannot refund postage costs for these returns.

Buyers are responsible for the cost associated with returning items.

support

In the next few days our new knowledgebase will be online, providing you with lots of information about our products andthis shop. Until then, please write us an e-mail about any problems you might have

If you’ve bought one of our own-brand items, please get in touch if there’s a problem.

If you’ve bought a branded item from Microsoft, Logitech, Belkin or another big-name supplier, please contact them directly if you need help with an item. They’re usually much better equipped to answer queries about their own items than we are.

For support with our wireless mouse, please see this page.

Webcams
Please see the following pages for webcam support:
1.3 Megapixel Webcams: click here.
480k Webcams: click here.

shipping

We always aim to get your item sent out within 24 hours. Because we send our items using Royal Mail 1st class, you can usually expect your item to arrive within 2-5 working days.

EU : Add £1 to your total postage bill OUTISDE EU: Add £2 to your total postage bill

Mail does go missing ocassionally though, so please allow 14 days for delivery. If there’s a problem, please use our support section to contact us.

We use Royal Mail 1st class for lighter items, and 1st class recorded for heavier ones.

For International orders we use Royal Mail Airmail.

Delivery Times:

UK : 3-5 working days

EU: 7-10 working days

Other: 10-14 working days

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